RentalTide is hiring its very first team member. Not employee number 500 with a scripted onboarding deck. You'll be the first line of support for our operators, the person who gets new boat and jet-ski rental businesses live on our platform, and the last set of eyes on new features before they ship. If you like variety, hate corporate nonsense, and want to actually shape how a company runs from the inside, keep reading.
View open roleRentalTide is booking and fleet management software for rental operators: boats, jet-skis, kayaks, paddleboards, ATVs, spas, cars, tours, marinas, all of it. We handle the booking, the payments, the waivers, the GPS tracking, even an AI phone agent that answers the phone when the shop is slammed. Operators use us instead of clunky legacy tools or spreadsheets, and we take a flat 4.9% instead of the 6-8%-plus-fees that competitors like FareHarbor charge.
Right now, Nick (CEO/CTO) is answering support tickets and QA-ing his own code, and Eric (CRO) is personally walking every new operator through onboarding. That's a bad use of a developer's time and a bad use of a salesperson's time.
We've got 91 operators signed and 25 actively processing bookings, on our way to $10M in GMV this year and $100M by the end of 2028. That growth doesn't work if Nick can't focus on building and Eric can't focus on selling. This role exists to take support, onboarding, and QA off their plates so they can do the things only they can do.
Onboard new operators: get them set up, help them go live, make sure their first week doesn't suck
Be the first responder on Slack and email when operators have questions or something breaks
Check in on active accounts so problems get caught before they become churn
Test new features before they ship and write bug reports clear enough that Nick doesn't have to ask "wait, what happened?"
Keep our help docs current and actually useful
Build and maintain Zapier/Make automations to remove repetitive manual work (yours and everyone else's)
Handle light config and no-code setup work for operators with more complex needs
Flag patterns you notice across support tickets so the product actually improves, not just gets patched
Real pay, real ownership, and a seat at the table from day one.
Base salary, based on experience
$5,000 in stock options on day one, plus 0.5% equity in a company that's actually growing
Fast-moving, with zero bureaucracy
Not in a "we value your input" corporate way. Your work directly moves the business forward
No layers between you and the people building this
Full access to the same AI tools we build with internally
Canada preferred, but we're open if you're the right fit
Hey, I'm Eric, I run sales and customer success here. I've been doing onboarding and support myself since day one, and honestly, it's been great to see this thing come together operator by operator, but I can't scale it alone anymore, and I don't want to give it to someone who'll just go through the motions. Whoever takes this role is going to have a real seat at the table early, not a "we'll see how it goes" kind of seat, an actual one, where your read on operators and product shapes what we build next. I'm not going to sell you a fantasy: it's early, it's fast, and some days will be messy. But if you want to be the person who helped build the customer experience at a company that's going somewhere, I'd love to hear from you.
Eric Boisvert, CRO
RentalTide is built by Waypoint Labz, a product studio focused on SaaS for real-world operators. Check out what we're building and where we're headed.
Visit waypointlabz.comSend an email to careers@rentaltide.com with the subject line "I want in". Tell us briefly why you want this role, and include any relevant links (LinkedIn, portfolio, past work, whatever shows us who you are). No cover letter templates, just be yourself.
Email careers@rentaltide.comSubject line: "I want in"