Customer Success + Support + QA + Light Dev
Look after our operators: onboarding, support, QA and automations, so the founders can get back to building and selling.
Remote (Canada preferred) $55K-$65K CAD + equity
We're hiring: 2 open roles
Small team. Everyone acts like an owner.
At RentalTide, when something breaks you fix it, and when something could be better you say so and make it better. You own your area, you make real calls, and your work shows up directly in how the business does. No scripted onboarding deck, no layers of managers. Right now we need one person to look after our operators and one person to bring new ones in. If you like variety, hate corporate nonsense, and want to actually shape how a company runs from the inside, keep reading.
Open roles
Sales Representative
Find rental operators, show them RentalTide, and get them signed and live. You own the full cycle, from first call to first booking.
Ottawa, Ontario $60K CAD base + 1% of GMV + equity
Open Position
Customer Success + Support + QA + Light Dev
Remote (Canada preferred) Full-Time
What RentalTide does
RentalTide is booking and fleet management software for rental operators: boats, jet-skis, kayaks, paddleboards, ATVs, spas, cars, tours, marinas, all of it. We handle the booking, the payments, the waivers, the GPS tracking, even an AI phone agent that answers the phone when the shop is slammed. Operators use us instead of clunky legacy tools or spreadsheets, and we charge a flat 4.9% per booking, with no monthly fee and no setup fee.
The problem you're solving
Right now, Nick (CEO/CTO) is answering support tickets and QA-ing his own code, and Eric (CRO) is personally walking every new operator through onboarding. That's a bad use of a developer's time and a bad use of a salesperson's time.
We're at 200+ locations on the platform, on our way to $10M in GMV this year and $100M by the end of 2028. That growth doesn't work if Nick can't focus on building and Eric can't focus on selling. This role exists to take support, onboarding, and QA off their plates so they can do the things only they can do.
What you'll actually do
Onboard new operators: get them set up, help them go live, make sure their first week doesn't suck
Be the first responder on Slack and email when operators have questions or something breaks
Check in on active accounts so problems get caught before they become churn
Test new features before they ship and write bug reports clear enough that Nick doesn't have to ask "wait, what happened?"
Keep our help docs current and actually useful
Build and maintain Zapier/Make automations to remove repetitive manual work (yours and everyone else's)
Handle light config and no-code setup work for operators with more complex needs
Flag patterns you notice across support tickets so the product actually improves, not just gets patched
What we're looking for
- You've done customer-facing support or customer success before, ideally at a startup or SaaS company
- You write clearly. A huge part of this job is explaining technical things to non-technical boat and jet-ski operators, and explaining their problems clearly to Nick
- You're comfortable in Slack all day. It's not a side channel here, it's how we work
- You're detail-oriented enough to actually QA a feature, not just click around and say "looks good"
- You've used or can quickly learn Zapier or Make
- You can work independently. There's no manager checking in every hour, there's a small team that trusts you to own your area
- You're calm when an operator's booking system goes down on a Saturday during peak season, because that will happen
Nice to haves
- Experience in the rental, marine, tourism, or hospitality industry
- Basic no-code or light technical skills (webhooks, simple scripting, API concepts)
- Experience with Cursor, Perplexity, Claude, or similar AI tools in your actual workflow, not just as buzzwords
- A boating license, a soft spot for jet-skis, or just genuine enthusiasm for an industry that's spent way too long running on paper waivers and phone calls
Customer Success + Support + QA + Light Dev
What you get
Real pay, real ownership, and a seat at the table from day one.
$55,000 - $65,000 CAD
Base salary, based on experience
Real Ownership
$5,000 in stock options on day one, plus 0.5% equity in a company that's actually growing
Slack-First Team
Fast-moving, with zero bureaucracy
You Matter From Day One
Not in a "we value your input" corporate way. Your work directly moves the business forward
Direct Founder Access
No layers between you and the people building this
AI Tools Included
Full access to the same AI tools we build with internally
Remote-First
Canada preferred, but we're open if you're the right fit
A note from Eric
Hey, I'm Eric, I run sales and customer success here. I've been doing onboarding and support myself since day one, and honestly, it's been great to see this thing come together operator by operator, but I can't scale it alone anymore, and I don't want to give it to someone who'll just go through the motions. Whoever takes this role is going to have a real seat at the table early, not a "we'll see how it goes" kind of seat, an actual one, where your read on operators and product shapes what we build next. I'm not going to sell you a fantasy: it's early, it's fast, and some days will be messy. But if you want to be the person who helped build the customer experience at a company that's going somewhere, I'd love to hear from you.
Open Position
Sales Representative
Find rental operators, show them RentalTide, and get them signed and live. You own the full cycle, from first call to first booking.
Ottawa, Ontario Full-Time $60K CAD base + 1% of GMV + equity
Why this role exists
Today Eric (CRO) handles sales himself, on top of customer success. Switching costs operators nothing: no monthly fee, no setup fee, and the 4.9% booking fee is passed to their customers.
That makes for a short sales conversation, and we need someone having a lot more of them.
How you'll sell
Most selling happens by phone and video with operators across North America. Being in Ottawa means you can also visit operators in eastern Ontario and western Quebec, and work boat shows and marina events.
Timing matters. Operators pick software in the off-season so they are ready for summer. Starting this fall puts you in front of them while they are deciding.
What you'll actually do
Build your own pipeline of boat, jet-ski and ATV rental operators by cold calling, email, LinkedIn and walk-ins
Run demos over video and in person, tailored to how each operator actually runs their day
Handle the real objections: "we already have a system", "my staff won't learn it", "not before the season"
Close deals and hand each new operator to onboarding with clean notes, so their first week goes smoothly
Stay close to your accounts after launch, since your commission grows when they book more
Keep the CRM current so we can see what is working
Tell the product team what operators ask for and what loses us deals
What we're looking for
- You have 2+ years selling software, payments or services to small and mid-sized businesses
- You like picking up the phone and you don't need a marketing team to hand you leads
- You can talk to a marina owner in their dock shoes as easily as a multi-location operator
- You want a steady base and income that keeps climbing as you sign more operators
- You write clearly and follow up without being reminded
- You live in or near Ottawa, and have a driver's licence and access to a car
Nice to haves
- Experience in tourism, marine, powersports or outdoor recreation
- You speak French, which helps across Gatineau and Quebec
- You've sold vertical SaaS or booking software before
How you get paid
You earn a $60,000 CAD base salary, plus 1% of the gross booking value (GMV) processed through RentalTide by every operator you sign. Commission pays on every booking those operators take for 12 months from their first booking, which covers a full rental season. After that, you earn 0.2% on their bookings for 2 more years, as long as you're still on the team. There is no cap.
Your $60,000 base is guaranteed for your first 3 months while you ramp up. After that, it stays at $60,000 as long as you sign at least 6 new operators a quarter (about 2 a month). If you fall short in a quarter, base drops to $45,000 for the next quarter, then goes back to $60,000 once you hit target again.
Real Ownership
$5,000 in stock options on day one, plus 0.5% equity in a company that's actually growing
A year of pay at different paces, assuming operators average $200,000 in bookings a year:
$108,000
Total pay per year
- Operators signed per year
- 24
- Their GMV in first 12 months
- $4.8M
- Your commission
- $48,000
$132,000
Total pay per year
- Operators signed per year
- 36
- Their GMV in first 12 months
- $7.2M
- Your commission
- $72,000
$156,000
Total pay per year
- Operators signed per year
- 48
- Their GMV in first 12 months
- $9.6M
- Your commission
- $96,000
On top of that, operators past their first year keep paying you 0.2% for 2 more years. At target pace, that adds about $9,600 in year two and $19,200 a year from year three on.
These figures are illustrative, not a promise. Most operators book in summer, so commission lags your signings and your first year will land lower.
Apply for Sales Rep
Apply online with your resume or LinkedIn, plus a few lines on the best deal you've closed and how you found it.
Curious what else you'd be working on?
RentalTide is built by Waypoint Labz, a product studio focused on SaaS for real-world operators. Check out what we're building and where we're headed.
How to apply
Pick your role below and apply online. Tell us briefly why you want the role, and include any relevant links (LinkedIn, portfolio, past work, whatever shows us who you are). No cover letter templates, just be yourself.
Or email careers@rentaltide.com directly.